MediBuddy Mobile Services V1.1

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FreshDeskReplyTicketRequest

The following routes are available for this service:
POST/freshdesk/replyticket/

To override the Content-type in your clients HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /xml/reply/FreshDeskReplyTicketRequest HTTP/1.1 
Host: mb-mobile-api.medibuddy.in 
Content-Type: application/xml
Content-Length: length

<FreshDeskReplyTicketRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobile.DTO.RequestResponse">
  <IPAddress xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobileAPI.Core.DTO">String</IPAddress>
  <MBToken xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobileAPI.Core.DTO">String</MBToken>
  <MobileDeviceModel xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobileAPI.Core.DTO">String</MobileDeviceModel>
  <PlatformVer xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobileAPI.Core.DTO">String</PlatformVer>
  <UserAgent xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobileAPI.Core.DTO">String</UserAgent>
  <UserPlatform xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobileAPI.Core.DTO">String</UserPlatform>
  <DeviceId>String</DeviceId>
  <PrimaryEmailId>String</PrimaryEmailId>
  <RegistrationId>String</RegistrationId>
  <ReplyMessage>String</ReplyMessage>
  <TicketId>0</TicketId>
  <fileList xmlns:d2p1="http://schemas.datacontract.org/2004/07/MediBuddyMobile.DTO">
    <d2p1:FreshDeskFileAttachment>
      <d2p1:FileDocId>String</d2p1:FileDocId>
      <d2p1:FileName>String</d2p1:FileName>
    </d2p1:FreshDeskFileAttachment>
  </fileList>
</FreshDeskReplyTicketRequest>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<FreshDeskTicketDetailResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/MediBuddyMobile.DTO.RequestResponse">
  <Helpdesk_Ticket xmlns:d2p1="http://schemas.datacontract.org/2004/07/MediBuddyMobile.DTO">
    <d2p1:associates_rdb>String</d2p1:associates_rdb>
    <d2p1:association_type>String</d2p1:association_type>
    <d2p1:attachments>
      <d2p1:Attachment>
        <d2p1:attachment_url>String</d2p1:attachment_url>
        <d2p1:content_content_type>String</d2p1:content_content_type>
        <d2p1:content_file_name>String</d2p1:content_file_name>
        <d2p1:content_file_size>0</d2p1:content_file_size>
        <d2p1:created_at>String</d2p1:created_at>
        <d2p1:id>0</d2p1:id>
        <d2p1:updated_at>String</d2p1:updated_at>
      </d2p1:Attachment>
    </d2p1:attachments>
    <d2p1:cc_email>
      <d2p1:Bcc_Emails xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </d2p1:Bcc_Emails>
      <d2p1:Cc_Emails xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </d2p1:Cc_Emails>
      <d2p1:Fwd_Emails xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </d2p1:Fwd_Emails>
      <d2p1:Reply_CC xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </d2p1:Reply_CC>
      <d2p1:Tkt_CC xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </d2p1:Tkt_CC>
    </d2p1:cc_email>
    <d2p1:conversations>
      <d2p1:Conversation>
        <d2p1:attachments>
          <d2p1:Attachment>
            <d2p1:attachment_url>String</d2p1:attachment_url>
            <d2p1:content_content_type>String</d2p1:content_content_type>
            <d2p1:content_file_name>String</d2p1:content_file_name>
            <d2p1:content_file_size>0</d2p1:content_file_size>
            <d2p1:created_at>String</d2p1:created_at>
            <d2p1:id>0</d2p1:id>
            <d2p1:updated_at>String</d2p1:updated_at>
          </d2p1:Attachment>
        </d2p1:attachments>
        <d2p1:bcc_emails />
        <d2p1:body>String</d2p1:body>
        <d2p1:body_text>String</d2p1:body_text>
        <d2p1:cc_emails xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:string>String</d5p1:string>
        </d2p1:cc_emails>
        <d2p1:created_at>String</d2p1:created_at>
        <d2p1:from_email />
        <d2p1:id>0</d2p1:id>
        <d2p1:incoming>false</d2p1:incoming>
        <d2p1:isMediAssistUser>false</d2p1:isMediAssistUser>
        <d2p1:source>0</d2p1:source>
        <d2p1:support_email />
        <d2p1:ticket_id>0</d2p1:ticket_id>
        <d2p1:to_emails xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:string>String</d5p1:string>
        </d2p1:to_emails>
        <d2p1:updated_at>String</d2p1:updated_at>
        <d2p1:user_id>0</d2p1:user_id>
        <d2p1:user_name>String</d2p1:user_name>
      </d2p1:Conversation>
    </d2p1:conversations>
    <d2p1:created_at>String</d2p1:created_at>
    <d2p1:custom_field>
      <d2p1:Accounting_Finance_206014>String</d2p1:Accounting_Finance_206014>
      <d2p1:Actioned_By_Finance_206014>String</d2p1:Actioned_By_Finance_206014>
      <d2p1:Agent_Name_206014>String</d2p1:Agent_Name_206014>
      <d2p1:Awaiting_Response_From_206014>String</d2p1:Awaiting_Response_From_206014>
      <d2p1:Branch_Finance_206014>String</d2p1:Branch_Finance_206014>
      <d2p1:Branch_Test_206014>String</d2p1:Branch_Test_206014>
      <d2p1:Category_206014>String</d2p1:Category_206014>
      <d2p1:Claim_Employee_Id_206014>String</d2p1:Claim_Employee_Id_206014>
      <d2p1:Current_Status_206014>String</d2p1:Current_Status_206014>
      <d2p1:Debtors_Update_Finance_206014>String</d2p1:Debtors_Update_Finance_206014>
      <d2p1:Doro_Finance_206014>String</d2p1:Doro_Finance_206014>
      <d2p1:Emp_Id_Claim_No_206014>String</d2p1:Emp_Id_Claim_No_206014>
      <d2p1:Follow_Up_206014>String</d2p1:Follow_Up_206014>
      <d2p1:Follow_Up_date_206014>String</d2p1:Follow_Up_date_206014>
      <d2p1:Insurer_Finance_206014>String</d2p1:Insurer_Finance_206014>
      <d2p1:Name_Test_206014>String</d2p1:Name_Test_206014>
      <d2p1:Owner_206014>String</d2p1:Owner_206014>
      <d2p1:Pending_Bucket_206014>String</d2p1:Pending_Bucket_206014>
      <d2p1:Pending_From_206014>String</d2p1:Pending_From_206014>
      <d2p1:Pr_Type_Finance_206014>String</d2p1:Pr_Type_Finance_206014>
      <d2p1:Query_Type_Test_206014>String</d2p1:Query_Type_Test_206014>
      <d2p1:Reason_For_Pendency_206014>String</d2p1:Reason_For_Pendency_206014>
      <d2p1:Reason_For_Pending_206014>String</d2p1:Reason_For_Pending_206014>
      <d2p1:Reopened_Date_206014>String</d2p1:Reopened_Date_206014>
      <d2p1:Sub_Category_206014>String</d2p1:Sub_Category_206014>
      <d2p1:Validation_Finance_206014>String</d2p1:Validation_Finance_206014>
    </d2p1:custom_field>
    <d2p1:description>String</d2p1:description>
    <d2p1:description_html>String</d2p1:description_html>
    <d2p1:display_id>0</d2p1:display_id>
    <d2p1:group_id>0</d2p1:group_id>
    <d2p1:id>0</d2p1:id>
    <d2p1:isescalated>false</d2p1:isescalated>
    <d2p1:owner_id>String</d2p1:owner_id>
    <d2p1:parent_ticket_id>String</d2p1:parent_ticket_id>
    <d2p1:priority>0</d2p1:priority>
    <d2p1:priority_name>String</d2p1:priority_name>
    <d2p1:requester_name>String</d2p1:requester_name>
    <d2p1:requester_status_name>String</d2p1:requester_status_name>
    <d2p1:responder_name>String</d2p1:responder_name>
    <d2p1:sl_escalation_level>String</d2p1:sl_escalation_level>
    <d2p1:source_name>String</d2p1:source_name>
    <d2p1:status>0</d2p1:status>
    <d2p1:status_name>String</d2p1:status_name>
    <d2p1:subject>String</d2p1:subject>
    <d2p1:tags xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:string>String</d3p1:string>
    </d2p1:tags>
    <d2p1:ticket_type>String</d2p1:ticket_type>
    <d2p1:to_email>String</d2p1:to_email>
    <d2p1:to_emails xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:string>String</d3p1:string>
    </d2p1:to_emails>
    <d2p1:updated_at>String</d2p1:updated_at>
    <d2p1:urgent>false</d2p1:urgent>
  </Helpdesk_Ticket>
</FreshDeskTicketDetailResponse>